Frequently Asked Questions.

We understand that you may have some questions while creating your custom print. We’re here to give you a helping hand by answering our most commonly asked questions.

What can we help you with?

Looking for a specific topic? Start here!

Ordering

PrintRoy is a 100% online portal located in 5 different countries, United States, United Kingdom, Spain, Australia and United Arab Emirates. We ship worldwide and all our products are made-to-order direct from our factories. Our expert printing processes allow you to create gallery-quality canvas art from your own photos & images online and we always provide free digital proof, after all, you’re covered with 100% Satisfaction Guarantee and we deliver to your doorstep.

We use the industry leading machines and the best in world finishing process and packing, this allows us to stand 100% behind our product. We offer across our product lines a 100% Satisfaction Guarantee. If you are not happy with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase fully. For any issues contact our customer service within 14 days of delivery.

We will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world class and an absolutely stunning piece of art.

Yes, it is possible. Contact us to change your delivery address.

While you proceed to check out, you will find a section that will ask for a promo code or voucher inputs.

With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.
 
 

Products

Canvas Prints

We can process .JPG, .JPEG, .PNG or pdf file formats, with a maximum data size of 30 MB. We recommend .JPG, .JPEG or .PNG files for best results.

Sure, contact us for further information on additional sizes available.

Photo Collage

You can add nearly anything to a photo collage when you make it online. And all your images don’t have to be plain photos, either. You can upload your child’s latest drawing, an image with text overlay, and more. Combining a blank canvas with the imagination, your options are unlimited. It’s like creating a photo album with all your favorite images on display instead of flipping through a coffee table photo album or scrolling through a photo app trying to find those vacation pics from 2012.

It depends on the layout of the collage, from 3 up to 36 photos.

Sure, contact us with your requirements and we can design any layout you desire.

Tons of picture collage makers litter the internet. But the technology and machines used to create photo displays are far from relatable. PrintRoy is a company made of people like you who understand the power of a high quality image. To us, it’s more about the product than the price. We understand that photos aren’t just images—they’re life.

You give us pics, we’ll give you a story board of memories to last a lifetime.

Yes, you can design your photo collage using any photo resolution, we have our on magic way to turn them to a great photos.

General Product

As of now, We print on canvas and fine art paper.

Though we are very careful while sending canvases in perfect conditions, these things happen sometimes. Just hold on with the package and if possible click images of the damage and let us know. A reprint will reach you soon.

Care and Use

Although our pieces printed with HP latex ink and its lamination ready but no artwork should ever be hung in direct sunlight for prolonged periods of time. Additionally, while we use a water-resistant coating it is not 100% waterproof.

Because canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity, it should not be hung in a bathroom or directly over a heat source.

All framed prints come ready-to-hang out of the box with gallery-strength piano wire. All you need is a hook/nail in the wall.

The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.

Images and File Types

Our website uploader accepts JPEG, SVG, PNG and PDF.

Contat us for alternate instructions, we can provide you with a link to our FTP site.

Our website uploader supports files up to 20 MB, if you have a larger file contact us and we’ll provide you with a link to our FTP site.

No problem, we have amazing team who can work on any photo resolution, our enhancing technology will reduce the look of pixelation on your image.

 

Contact us as soon as possible via chat, email, or phone and we’ll provide you with instructions on how to send us a new image.

While we specialize in working with images of all sizes, typically a file size of 1 MB or greater is enough for us to work with without needing to apply a low resolution filter.

If you are worried about how your image may change, contact us and we’ll send you our ICC profile.

Yes! Simply select the “Just a Touch” Advanced Image Option, and then explain in the “Design Instructions” the size, colour, font, location, and of course, the text itself that you would like.

Shipping

We offer the fastest shipping time in the industry. We take pride in the fact that we have over 99.98% on or before-time deliveries.

Available shipping options in USA

– Standard (2-6 business days) – Service with an estimated transit time – FREE

– Rush (1-3 business days) –  Faster Service with a guaranteed transit time  – $ 6 per item

– Priority (2 business days) – Expedited Service with a guaranteed transit time – $ 12 per item

– Express (1 business day) – Fastest Expedited Service with a guaranteed transit time – $ 23 per item

Shipping options and rates for all other countries please click here.

 
Important notes :
 
  1. All orders ship within 2 to 4 business days after you approve your digital proof (if applicable) 
  2. Duties and taxes are the responsibility of the recipient when the delivery address occurs outside our manufacturing areas.

    PrintRoy produces products in the following countries:

    United States
    United Kingdom
    Australia
    The European Union
    United Arab Emirates

Depends on your  delivery location, our prints are shipped from USA, Spain, UK or Austrlia.

We ship worldwide except the following countries

 

LebanonAngolaUganda
LiberiaArgentinaUruguay
LesothoBurkina FasoVenezuela
MoroccoBahrainSomalia
MadagascarBurundiSouth Africa
MaliBeninZambia
MauritaniaBoliviaZimbabwe
MontserratBrazilAfghanistan
MauritiusBotswanaCentral African Republic
MalawiChileComoros
MozambiqueColombiaCuba
NamibiaDjiboutiGambia
NigerAlgeriaGuinea
NigeriaEcuadorIran
OmanEgyptIraq
PeruEritreaRussian Federation
ParaguayEthiopiaSierra Leone
QatarGabonSudan
RwandaFrench GuianaSyrian Arab Republic
Saudi ArabiaGhanaTajikistan
SeychellesGambiaTurkmenistan
SenegalEquatorial GuineaFalkland Islands
SurinameGuinea-BissauKiribati
Sao Tome and PrincipeIsraelLibya
SwazilandJordanMyanmar
TogoKenyaNauru
TunisiaKuwaitSaint Helena
TanzaniaSolomon IslandsSaint Pierre and Miquelon

Digital proofs are typically available within two business days, unless your selected rush delivery, it will be sent in 24 hours.

If you need your canvas by a certain date, please indicate it in the notes section of your order. If the date is particularly soon you may need to add rush shipping to ensure it arrives in time. Either way, contact us with your order number after you place your order to confirm the details.

Yes, we will email you once your order has shipped with your tracking number.

Unfortunately, we are not set up to accommodate pickups at our workshop. The only way to receive an order from us is to have it shipped via courier to your location.

We ship using the best carrier available to us for a given destination and delivery timeline.

Billing

We have different payments options:

  • All credit cards & debit cards
  • Bank transfer for orders more than €3.000

Yup, just contact us and we will send professorial rates.

Returns & Exchanges

We use the industry-leading machines and the best in the world finishing process and packing, this allows us to stand 100% behind our product. We offer across our product lines a 100% Satisfaction Guarantee. If for any reason you are not happy with your purchase, we will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world-class and an absolutely stunning piece of art.

In a nutshell, within 14 days of receiving the order, If you find any defect in our print, we will make it perfect for you. If this occurs we will either replace your canvas print or fix it at our cost. No kidding.

The customer will need to pay the shipping charge for any exchanges or returns sent out. No matter the reason for returns.

Cancellation policy is easy and clear, it depends when you request for cancellation

  • Free cancellation before we start to process your order and before you receive the digital proof by email, usually within 24 hours, unless it’s a rush order.
  • A fee of 10% of the total order value as design, processing, and administration fees, if you request a cancellation after we sent the digital proof by email, even if you reject the digital proof or ignore it.
  • No cancellation allowed after approving the digital proof, and refusing shipments subject to 100% processing, production, and administration fees.

It may take up to 15 business days depends on your bank.

Security & Privacy

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, PrintRoy guarantees your shopping experience to be totally secure so that you never have to worry about your financial information safe. We do not store credit card numbers, it directly passes them to the payment processor Stripe.

We will never use your images apart from printing it. For more details, check our Privacy Policy

We are committed to maintaining the privacy of our customers and we use the best-secured servers in the world to keep your data and personal photos. Your photos are safe with us till we dispatch your order then it will be deleted automatically in 30 days after we ship your order – PRIVACY GUARANTEED.

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