Terms and Conditions
Last Updated Date: 1 June 2021
- Who we are and description of the Services
We are PrintRoy SLU a Spanish company having our principal place of business at Plaza de los Mostenses 11, 2-14 Madrid 28015, Spain. (“PrintRoy”). PrintRoy is a trademark of PrintRoy SLU and its registered with the European Union Intellectual Property Office – EUIPO (#018428045).
PrintRoy offers graphic design templates and services such as printing (the “Services“) under the trading name “PrintRoy”. The Services enable you to upload and store your own photographic images on the PrintRoy website (the “Site“) found at www.PrintRoy.com. The Services include being able to design and order physical and electronic products (the “Products“). You may on the Site incorporate your own images and/or text (“Customer Content“) into the Products.
2. Terms & Conditions
These terms and conditions (“Terms & Conditions“) will apply to your access to and use of the Site and Services and your ordering of Products to be delivered worldwide. Please read these Terms & Conditions carefully before accessing or using the Site or Services and before ordering any Products. If you do not agree to be bound by all of these Terms & Conditions, you should not access or use the Site or Services.
By accessing or using the Site or Services, you agree to be bound by these Terms & Conditions, and you confirm that you are of legal age to form a binding contract with PrintRoy and that you have the authority to enter into these Terms & Conditions on behalf of yourself or the company or organization you are acting on behalf of (if so, “you” shall for the purpose of this Terms & Conditions also refer to the company or organization, where appropriate).
PrintRoy may terminate your right to access and/or use the Site or the Services if you violate the Terms & Conditions.
3. Changes to the Terms & Conditions
PrintRoy may at any time change these Terms & Conditions without notice. PrintRoy may also change or impose additional rules or guidelines that will be posted on the Site. Such changes become effective when posted on the Site and apply to your subsequent use of the Site and Services. The Terms & Conditions in place at the time of placing an order will govern the applicable order. PrintRoy therefore recommends that you read these Term & Conditions in advance every time you order any Services and / or Products from PrintRoy.
4. Site Content
Any material presented on or incorporated into the Site, such as fonts, text, images, graphics, logos, user interfaces, audio clips, templates, document layouts, artwork, tools, and the scripts and software used to implement and provide the Services (the “Site Content”), is considered proprietary to PrintRoy and/or the party from whom PrintRoy has licensed the content, and is protected by applicable intellectual property laws.
PrintRoy grants you a limited license to reproduce portions of the Site Content for the sole purpose of using the Site and Services for your personal or internal business purposes. You acknowledge and agree that you will not use the Site Content for any other purpose.
5. Customer Content
You are responsible for ensuring that the Customer Content is suitable for its purposes, including but not limited to ensuring that the quality (resolution, color, lighting, etc.) is adequate for printing.
PrintRoy does not claim ownership to Customer Content. However, by uploading Customer Content to the Site you grant PrintRoy a fully paid up, royalty-free, worldwide, non exclusive license to use the Customer Content to the extent necessary for the purpose of providing you with the Services. You also represent and warrant that you own and/or have obtained a license to the Customer Content, and that PrintRoy is free to use, modify, publish, reproduce and distribute the Customer Content as part of providing the Services without obtaining permission or license from any third party.
You must not upload any Customer Content that contains anything that is threatening, harassing, defamatory, pornographic, obscene, showing any kind of child abuse, racially offensive, likely to incite hatred against or cause direct / indirect harm to any person or group or otherwise is unlawful or criminal or offensive in the minds of reasonable people or in breach of any applicable law. PrintRoy does not accept any responsibility for any material in the Customer Content that is defamatory or which infringes the intellectual property rights of any third party or that is otherwise unlawful.
You warrant that the Customer Content you upload will be free from infection, viruses and/or other code that has contaminating or destructive properties.
We do not check the Customer Content provided by you. However, if any Customer Content uploaded by you do not comply with these Terms & Conditions, we reserve the right to reject, edit, remove or disable access to such material with immediate effect without any obligation or liability to you.
6. Price and payment
The price of any Product is the price in force at the date and time of your order as quoted on our Site. Although we endeavour to keep prices accurate and up to date, sometimes errors do occur. If a price error has occurred, we will inform you of this as soon as possible. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
Product prices include VAT at the prevailing rate. The price quoted on our Site for Products excludes delivery charges which are quoted separately on our Site. Product prices and delivery charges are subject to change at any time, but changes will not affect orders which predate such changes.
You must pay for your Product order by using one of the payment methods available at the time of order. Payment will be taken in full at the time of the order unless you choose to pay by invoice where such invoice service is offered.
You must ensure that all details you provide to us for the purpose of purchasing Products will be correct, that the credit card, debit card or PayPal account which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit card, debit card or PayPal account details before accepting your order.
7. Order and delivery
PrintRoy may, without notice, cancel or otherwise make changes to any orders made via the Site, if the Products ordered are no longer available or upon your breach of these Terms & Conditions.
PrintRoy will endeavor to process your order and manufacture your Products within one business day, however no specific time limit for processing, manufacturing and delivering your order is guaranteed.
PrintRoy will deliver the Products to the delivery address stated by you at the time you make the order. PrintRoy can deliver anywhere wordwide.
PrintRoy has the sole right to choose the carrier that will deliver your Products. Products ordered will be sent by regular post unless otherwise stated by PrintRoy. Your order will be deemed delivered and title and risk of loss transferred to you upon delivery to the address stated in your order. We cannot guarantee that Products ordered together will be shipped together or be delivered on time by the carrier. Delivery timescales are estimated and may be subject to change.
Any electronic Products shall be deemed to have been delivered either at the time we transmit the electronic Product to you via email or any other electronic communication address provided by you, or at the time we transmit a notification to you informing that the electronic Product is available for download from the Site.
8. Return and refund policy
Products that contain Customer Content are made to your specifications and / or are clearly personalised for you upon your order. Therefore, once an order is placed, it cannot be changed or cancelled. If you receive a defect, damaged or not fit for purpose Product (jointly: “defect”), or you are the Product delivered is not of satisfactory quality, please report it within 14 days after the date you receive the Products by contacting us at support@PrintRoy.com. You may be asked to provide photographic or other documentary evidence of the existence of the issue for which you make the report.
Subject to PrintRoy’s “Quality Guarantee”, we will at your option either redeliver the Product or refund the purchase price for the Product, if you report the existence of a defect in the Product or an issue with the quality of the Product delivered within the time frame specified above. After 14 days, PrintRoy will replace the Product or refund the purchase price in accordance with the terms of the Consumer Rights. PrintRoy will not redeliver or refund the purchase price if the defect or dissatisfaction is related to the Customer Content, which you have the sole responsibility for.
If we receive repeated requests from you to obtain refunds and have a reasonable basis for concern as to the potential misuse of our refund policy, we reserve the right to not accept additional orders from you and to further investigate the defect or issue before providing additional refunds.
PrintRoy will usually make any refunds using the same method originally used by you to pay for your purchase.
Nothing in these terms will affect your legal rights.
You are solely responsible for maintaining the confidentiality and security of your account and related password information. You are entirely responsible for all activities that occur on or via your account, and you agree to immediately notify PrintRoy of any unauthorised use of your account or any other breach of security that you become aware of. PrintRoy shall not be responsible for any losses arising out of the unauthorised use of your account.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to upload your Customer Content. Anything you download in connection with the Services is downloaded and used by you at your own risk and you are solely responsible for any damage to your own computer system or loss of data which results from the download of any such material.
If you are representative and / or an agent of a company: You agree on behalf of the company that the company shall indemnify and hold harmless PrintRoy against all third party claims and demands, including liability, damages, costs, reasonable legal fees and expenses arising out of or related to the company’s (i) breach of these Terms & Conditions, (ii) use of the Site, Services or Products, (iii) violation of any third party intellectual property or other rights, or (iv) the Customer Content the company (its representatives and / or agents) have uploaded to the Site or incorporated into Products. You agree that the provisions in this section will survive any termination of these Terms & Conditions, your account or your access to the Site and/or Services.
The Site and Services are provided on an “as is” and “as available” basis without representation, warranty or guarantee of any kind. PrintRoy does not represent, warrant or guarantee that the Site and/or Services will be available or that it will be free from loss or corruption of data, or from viruses, interference, hacking or other security intrusion, and PrintRoy disclaims any liability relating thereto.
12. Limitations of liability
PrintRoy is not liable for the image quality of the Products where you provide the images. We have taken steps to display as accurately as possibly our Products on the Site. PrintRoy cannot guarantee that your computer display of any colour or other detailing will exactly reflect the colour or detailing of the product you receive. Products supplied may therefore differ from the preview on the Site, for instance in terms of sharpness, brightness or colours.
PrintRoy is not liable for any loss of Customer Content provided by you, including the loss of any pictures uploaded by you.
PrintRoy is not liable for any indirect or consequential loss or damages of any kind, including but not limited to loss of data, profit, revenue or business.
Subject to the following paragraph, PrintRoy’s liability is in all cases limited to the amount paid by you for the Services.
PrintRoy does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Acts.
PrintRoy may assign any rights and/or transfer, sub-contract or delegate any obligations under these Terms & Conditions. Any purported assignment, transfer, sub-contracting or delegation by you shall be ineffective. These Terms & Conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party. A person who is not party to these Terms & Conditions or this agreement shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Acts.
14. No waiver
Our failure to insist upon or enforce your strict compliance with these Terms & Conditions will not constitute a waiver of any of our rights. No waiver by us related to any breach of these Terms & Conditions is valid except if given in writing. Any such waiver shall not constitute a consent to or excuse for any other or subsequent breach or act unless such waiver or consent is in writing signed by us.
15. No agency
No agency, partnership, joint venture or franchise relationship is implied, intended or created by these Terms & Conditions.
16. Entire agreement
These Terms & Conditions, together with any accepted order and any documents referenced herein, are the whole agreement between us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms & Conditions by reason of any misrepresentation that is not contained in the Terms & Conditions and any accepted order.
If any provisions in these Terms & Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision shall be divisible from the other provisions and shall be deemed to be deleted from them. The remaining portions of these Terms & Conditions will remain in full force and effect.
19. Governing law
These Terms & Conditions shall be subject to Spanish law. All claims or disputes arising in relation to or in connection with these Terms & Conditions (and any order of Products under these Terms & Conditions) shall be governed by Spanish law.
20. Contact us
To contact us about these Terms & Conditions, about your order or about our Services, please send us a message on our site or write to us at PrintRoy SLU, Plaza de los Mostenses 11, 2-14 Madrid 28015, Spain.